Tilo Haven Senior Living - Leading the future of Elderly Care

Effective Date: June 9, 2025

This notice describes how medical and personal information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Our Commitment to Your Privacy

Tilo Haven Senior Living is dedicated to maintaining the privacy of your personally identifiable health information (PHI). In conducting our business, we will create records regarding you and the treatment and services we provide to you. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and the privacy practices that we maintain concerning your PHI.

How We May Use and Disclose Your Information

The following categories describe the different ways in which we may use and disclose your PHI:

Treatment: We may use your PHI to provide you with healthcare treatment or services. We may disclose your PHI to doctors, nurses, technicians, or other personnel who are involved in your care.
Payment: We may use and disclose your PHI in order to bill and collect payment for the services and items you may receive from us.
Healthcare Operations: We may use and disclose your PHI to operate our business, which includes quality assessment, employee review, and licensing.
Appointment Reminders: We may use and disclose your PHI to contact you and remind you of appointments.
Release of Information to Family/Friends: We may release your PHI to a friend or family member who is involved in your care, with your written permission.
Required by Law: We will use and disclose your PHI when required to do so by federal, state, or local law.

Your Rights Regarding Your PHI

You have the following rights regarding the PHI that we maintain about you:

Right to Request Restrictions: You have the right to request restrictions on how we use and disclose your PHI.
Right to Inspect and Copy: You have the right to inspect and copy your PHI.
Right to Amend: You have the right to request that we amend your PHI if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures we have made of your PHI.
Right to Paper Copy of This Notice: You have the right to a paper copy of this notice.
Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services.

Website Data Collection

When you submit information through our website forms, including the admissions inquiry form, we implement the following security measures:

All data transmission is encrypted using industry-standard SSL/TLS protocols
Form data is securely stored in our HIPAA-compliant systems
Access to submitted information is restricted to authorized personnel only
We maintain audit logs of all access to protected health information
We never use your health information for marketing purposes without explicit consent

Changes to This Notice

We reserve the right to change this notice at any time. The revised notice will be effective for all PHI that we maintain. We will post a copy of the current notice in our facility, and you may request a copy of our current notice at any time.

Contact Information

If you have any questions about this notice or would like to exercise your rights, please contact our Privacy Officer at: