Terms of Service

Effective Date: June 9, 2025

1. Acceptance of Terms

By accessing or using the Tilo Haven Senior Living website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Website Use

The content on our website is for informational purposes only. We strive to provide accurate and up-to-date information, but we make no warranties about the completeness, reliability, or accuracy of this information.

3. Admissions Process

Submitting an admissions inquiry through our website does not guarantee admission to our facility. All admissions are subject to assessment, availability, and our ability to meet the care needs of the prospective resident.

4. Appointment Scheduling

When scheduling appointments through our website:

• All appointments are subject to confirmation by our staff
• We request at least 24 hours notice for cancellations
• We may need to reschedule appointments due to unforeseen circumstances

5. Privacy and Data Collection

Your use of our website and services is also governed by our Privacy Policy. By using our website, you consent to the data practices described in our Privacy Policy, which complies with HIPAA regulations.

6. Health Information

Any health information you provide through our website forms is protected under HIPAA regulations. We implement appropriate safeguards to protect the privacy and security of your health information.

7. Limitation of Liability

Tilo Haven Senior Living shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the modified terms.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@tilohaven.com
Fax: 1 540-584-8391